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Conflict Management / De-Escalation Training


Our Conflict Management training is designed for anyone who has to communicate effectively, be that with members of the public in situations where people may not act in a normal or expected way or with colleagues where challenging circumstances can arise.

It is not personal safety training, so please do not expect any throws, holds or ninja style moves.  This is in depth training that enables people to communicate effectively and to recognise and respond appropriately to danger signals etc.

The aim of the training is ‘to equip those attending the training to respond appropriately in confrontational or potentially confrontational situations.’

Delegates will learn about the common causes of conflict, they will learn about different types and styles of communication. They will learn about how to recognise and differentiate between ‘warning’ and ‘danger’ signs; they will also learn about ‘impact factors’. They will then learn how they can use this knowledge to keep themselves and others as safe as possible.

Delegates will be able to give examples of how communication might break down, they will also be able to describe strategies on how to minimise the risk of this happening and how to mitigate it if it does.  Delegates will then be given an opportunity to practice their new found skills in a safe learning environment in scenarios based on your particular needs.

The training is designed around a framework of 6 hours contact time. This can be tailored to your needs, for example, we have delivered it across three lots of 2 hour evening events over three weeks in the past. Our flexible approach to bespoke course design and pricing means that we can extend this programme for your specific needs.

Our flexible approach is focused on the principle of making training bespoke to the varying needs of each organisation we support. This allows redesigning knowledge elements to deliver them as a distance learning package at the VLE, our Virtual Learning Environment.  Tell us your needs and we will provide a solution.

We can also add an exciting ‘Forum Theatre’ style event at the conclusion of the day that gives delegates a safe way in which to practice their new skills.