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Conflict Management and Personal Safety Qualification

Level 2 Award in Conflict Management and Personal Safety (QCF)

The aim of the qualification is to provide learners with the knowledge required to manage conflict in the workplace as part of their role and be able to manage their own personal safety.  This qualification is aimed at anyone who is required to deal with conflict as part of their role in addition to managing their own personal safety e.g. lone workers.

The qualification is designed for a variety of sectors and roles which require employees and volunteers to manage potential conflict and their own personal safety as part of their role e.g. dealing with members of the public and fellow colleagues.


Level 3 Award in Food Allergen Competent Person (QCF)

Our Level 3 Award in Food Allergen Competent Person (QCF) qualification is designed to meet the new EU Food Information for Consumers Regulation 1169/2011

The regulation requires food businesses to provide allergy information on food sold unpackaged.

The qualification is applicable to a wide range of businesses including catering outlets, deli counters, bakeries, care homes, restaurants, shops, etc.

There are also changes to existing legislation on labelling allergenic ingredients in pre-packed foods.

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Conflict Management / De-Escalation Training


Our Conflict Management training is designed for anyone who has to communicate effectively, be that with members of the public in situations where people may not act in a normal or expected way or with colleagues where challenging circumstances can arise.

It is not personal safety training, so please do not expect any throws, holds or ninja style moves.  This is in depth training that enables people to communicate effectively and to recognise and respond appropriately to danger signals etc.

The aim of the training is ‘to equip those attending the training to respond appropriately in confrontational or potentially confrontational situations.’

Delegates will learn about the common causes of conflict, they will learn about different types and styles of communication. They will learn about how to recognise and differentiate between ‘warning’ and ‘danger’ signs; they will also learn about ‘impact factors’. They will then learn how they can use this knowledge to keep themselves and others as safe as possible.

Delegates will be able to give examples of how communication might break down, they will also be able to describe strategies on how to minimise the risk of this happening and how to mitigate it if it does.  Delegates will then be given an opportunity to practice their new found skills in a safe learning environment in scenarios based on your particular needs.

The training is designed around a framework of 6 hours contact time. This can be tailored to your needs, for example, we have delivered it across three lots of 2 hour evening events over three weeks in the past. Our flexible approach to bespoke course design and pricing means that we can extend this programme for your specific needs.

Our flexible approach is focused on the principle of making training bespoke to the varying needs of each organisation we support. This allows redesigning knowledge elements to deliver them as a distance learning package at the VLE, our Virtual Learning Environment.  Tell us your needs and we will provide a solution.

We can also add an exciting ‘Forum Theatre’ style event at the conclusion of the day that gives delegates a safe way in which to practice their new skills.

Level 2 Food Safety


Level 2  Award in Food Safety in Catering (QCF)

This regulated qualification is designed to provide the essential underpinning knowledge and skills to work in the food industry.

It is fully compliant with industry and regulatory standards. Topics covered are regarded by the Foods Standards Agency as important to maintaining good practice in the production and handling of safe food.
The course will suit a diverse range of learners including adults, schools, community groups and businesses etc. who work in or intend to work in the catering industry including those involved in the storage, preparation, cooking and handling of food.Course Duration typically 1 day.

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Level 1 Food Safety


Level 1 National Award in Food Safety in Catering

This exciting qualification is designed to provide the essential underpinning knowledge and skills to work in the food industry safely and hygienically.

The course contents follows best practice and is designed to reinforce the importance of good food safety practices in the workplace.

The course will suit a diverse range of learners including adults, schools, community groups, businesses etc who work in the catering industry.

This course is aimed at anyone wishing to work in the food sector or those currently in the industry for example waiters, carers, support etc.

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Risk Assessment

risk-assessmentThis course leads to a Level 2 qualification.  Risk assessment is an essential skill for all managers and supervisors, and is highly advised for employees operating in any environment where they may be put at risk or through their action or inaction put others at risk.  For staff seeking to develop themselves or who wish to enhance their skill sets on a CV for recritment/promotion purposes this course is an obvious asset.

The course introduces the concept of risk, hazards, planning to mitigate and managing risk.