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Conflict Management for Schools and Colleges

Schools and Colleges frequently experience conflict.  This arises from students, parents/guardians and staff.  Learning new ways to understand conflict and to use communication tools to resolve tension and problem solve is at the heart of our approach.  Our experience is that the source of conflict varies from school to school.  As with every training programme we design a bespoke programme to focus on the specific issues relevant to your organisation.

We will provide a variety of learning resources, some familiar, some less so.  We find the use of theatre highly effective to reinforce traditional learning.  It introduces scenarios and the opportunity for your colleagues to engage, identifying the communication tools to reinforce the professional knowledge they have to blend new solutions to challenging situations.

Claire Addis, Principal at Jewell Academy, Bournemouth said of this training,

The team from Evince provided a bespoke package for all the staff at my school. It was delivered in an informative and enjoyable way, with lots of practical tips that all staff could use in their everyday interactions with stakeholders. Staff left the day feeling empowered and confident to communicate with stakeholders, having explored a number of real life scenarios. I would recommend that all schools provide this training for all staff as successful communication and conflict management is essential to the happiness and well being of all”.[hr]

All teaching is rewarding and powerfully so.  Helping professionals to work more effectively and comfortably in their environment rewards us in exactly this way.  Our commitment to you is to provide excellent teaching so that you benefit from our knowledge and practical experience, tailor-made for your specific needs.

This video shows you how NOT to give feedback.

We will help you construct a positive ‘Feedback Sandwich’!

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Conflict Management and Personal Safety Qualification

Level 2 Award in Conflict Management and Personal Safety (QCF)

The aim of the qualification is to provide learners with the knowledge required to manage conflict in the workplace as part of their role and be able to manage their own personal safety.  This qualification is aimed at anyone who is required to deal with conflict as part of their role in addition to managing their own personal safety e.g. lone workers.

The qualification is designed for a variety of sectors and roles which require employees and volunteers to manage potential conflict and their own personal safety as part of their role e.g. dealing with members of the public and fellow colleagues.


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Level 3 Award in Food Allergen Competent Person (QCF)

Our Level 3 Award in Food Allergen Competent Person (QCF) qualification is designed to meet the new EU Food Information for Consumers Regulation 1169/2011

The regulation requires food businesses to provide allergy information on food sold unpackaged.

The qualification is applicable to a wide range of businesses including catering outlets, deli counters, bakeries, care homes, restaurants, shops, etc.

There are also changes to existing legislation on labelling allergenic ingredients in pre-packed foods.

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Conflict Management / De-Escalation Training


Our Conflict Management training is designed for anyone who has to communicate effectively, be that with members of the public in situations where people may not act in a normal or expected way or with colleagues where challenging circumstances can arise.

It is not personal safety training, so please do not expect any throws, holds or ninja style moves.  This is in depth training that enables people to communicate effectively and to recognise and respond appropriately to danger signals etc.

The aim of the training is ‘to equip those attending the training to respond appropriately in confrontational or potentially confrontational situations.’

Delegates will learn about the common causes of conflict, they will learn about different types and styles of communication. They will learn about how to recognise and differentiate between ‘warning’ and ‘danger’ signs; they will also learn about ‘impact factors’. They will then learn how they can use this knowledge to keep themselves and others as safe as possible.

Delegates will be able to give examples of how communication might break down, they will also be able to describe strategies on how to minimise the risk of this happening and how to mitigate it if it does.  Delegates will then be given an opportunity to practice their new found skills in a safe learning environment in scenarios based on your particular needs.

The training is designed around a framework of 6 hours contact time. This can be tailored to your needs, for example, we have delivered it across three lots of 2 hour evening events over three weeks in the past. Our flexible approach to bespoke course design and pricing means that we can extend this programme for your specific needs.

Our flexible approach is focused on the principle of making training bespoke to the varying needs of each organisation we support. This allows redesigning knowledge elements to deliver them as a distance learning package at the VLE, our Virtual Learning Environment.  Tell us your needs and we will provide a solution.

We can also add an exciting ‘Forum Theatre’ style event at the conclusion of the day that gives delegates a safe way in which to practice their new skills.

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Level 2 Food Safety


Level 2  Award in Food Safety in Catering (QCF)

This regulated qualification is designed to provide the essential underpinning knowledge and skills to work in the food industry.

It is fully compliant with industry and regulatory standards. Topics covered are regarded by the Foods Standards Agency as important to maintaining good practice in the production and handling of safe food.
The course will suit a diverse range of learners including adults, schools, community groups and businesses etc. who work in or intend to work in the catering industry including those involved in the storage, preparation, cooking and handling of food.Course Duration typically 1 day.

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First Aid At Work Course

first-aid-at-workWhat is the First Aid At Work Course?

This is a three day course, looking at first aid at work in greater detail.  Higher risk areas naturally require higher skill levels.  We discuss this in this article and it may help you to look at it.  This course will help you prepare for much broader challenges than the EFAW course can offer in a single day, for instance we will address responses to burns and poisoning.  Undoubtedly we will dispel a few myths along the way.

Whatever your work environment, the common factor is you will be working alongside others who may have urgent need of first aid, be that the result of a work-related activity or suffer an unrelated condition while at work. Remember, the national target for an ambulance’s attendance in a life-threatening condition is 8 minutes.  In the southwest area that target is met in 80% of cases.  Your casualty will need to rely on you before paramedic help can get to them.


What will we be doing?

We will train you to be a competent emergency first aider, learning to assess the situation as well as the casualty – giving you the confidence to step forward and made an important difference to someone’s life.

We’ll work together taking turns both as casualty and first aider.  We’ll use use equipment including mannequins, face shields and of course, bandages, providing you with hands-on experience of treating casualties who are unconscious, who have stopped breathing, who are bleeding or who are in shock.  We’ll discuss what is happening in the body so that you understand why different kinds of treatment are relevant in varying circumstances.  We’ll work at your pace.  There is no such thing as a stupid question, this course is your opportunity to immerse yourself in first aid so that you have confidence in your ability to help others.

[box type=”info”]Evince Training Limited is extremely proud to be an authorised centre offering AoFAQ Regulated First Aid Qualifications. The fact that our courses are regulated by Ofqual, the Government’s office for qualifications, gives you confidence in our attention to detail and commitment to achieving and maintaining the highest standards. You also have the reassurance that by choosing our regulated courses you have complied with the employers requirement to exercise ‘due diligence’ placed on you by the HSE.[/box]

What do you get at the end?

Beyond the knowledge and skills to save a life you’ll obtain an important, recognised qualification.  We’ll undertake an ongoing assessment throughout the course. On successful completion you will be awarded a HSE recognised/Ofqual accredited “Level 3 Award in First Aid at Work (QCF)” – that’s valid for three years from the date of issue.


Course Content

At the conclusion of the course the student will be able to :

Understand the role and responsibilities of a first aider
Be able to assess an incident
Be able to manage an unresponsive casualty who is breathing normally
Be able to manage an unresponsive casualty who is not breathing normally
Be able to recognise and assist a casualty who is choking
Be able to manage a casualty with external bleeding
Be able to manage a casualty who is in shock
Be able to manage a casualty with a minor injury
Be able to conduct a secondary survey
Be able to administer first aid to a casualty with injuries to bones, muscles and joints
Be able to administer first aid to a casualty with suspected head and spinal injuries
Be able to administer first aid to a casualty with suspected chest injuries
Be able to administer first aid to a casualty with burns and scalds
Be able to administer first aid to a casualty with an eye injury
Be able to administer first aid to a casualty with sudden poisoning
Be able to administer first aid to a casualty with anaphylaxis
Be able to administer first aid to a casualty with suspected major illness




Compare our costs versus other training providers. Save at least £69 with us.


Evince Training

£249 (no VAT to pay)

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St John Ambulance

£290 + VAT (£348)


Red Cross

£265 + VAT (£318)


Book Now

As public courses become available they will be displayed in the Everything First Aid page and in the Prospectus.  If you have need of a course for several students please contact us and we’ll arrange a course for you specifically.  We can train in your workplace to minimise disruption.

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